Maintenance & Support
We establish the foundation for your SAP system landscape

The challenge

Setting up, maintaining, supporting and operating a complex system landscape requires a wide range of different skills and knowledge. Combining these in a single profile is a major challenge, which is why experts are usually required for the respective sub-areas. In addition to technical expertise, in-depth knowledge of the relevant applications is required not only for the initial system setup, but also for the import of business content, SAP notes, support packages or release upgrades. Only in this way application-specific preparatory and follow-up work can be carried out successfully and possible error situations can be handled with suitable solutions after appropriate analysis.

The ponturo advantages

Experience counts!

Thanks to our extensive experience in SAP implementation projects, we are familiar not only with SAP Basis, but above all with the actual application on the respective SAP system

The entire spectrum

We provide our customers with comprehensive support in all areas – planning, implementation, technical and application-specific preparatory and follow-up work, client copies, and installation of business content

Working on a running system

Thanks to our own SAP system landscape, we gain valuable experience with the new software even before it is deployed at our clients' sites

All consulting services at a glance

  • Installation of S/4HANA, S/4HANA for Financial Products Subledger, SAP Banking Services, SAP PaPM, SAP FSDM, SAP HANA Platform
  • Product-specific SAP guides and notes, Product Availability Matrix, Maintenance Planner, Software Provisioning Manager (SWPM), Software Update Manager (SUM), SAP HANA Database Lifecycle Manager (HDBLCM)
  • Checking the systems following maintenance work for technical and functional functionality and any necessary root cause analysis in error situations
  • If required, creating incidents in the SAP Support Portal and importing software corrections in the form of SAP notes
By combining technical expertise with application-specific knowledge, we ensure the smooth operation and further development of our customers' system landscape."
Stefan Rabsch CC Business Technologies | Manager
+49 (0) 69 257 8267-0 info@ponturo.de